About this policy
Bytewise Books is operated by BITSAND DIRECT LTD, a company of type LTD, with its legal address at 65 Clifton Street, London, England, EC2A 4JE, company number 17505968. Refund requests can be sent to help@bytewisebooks.com.
Digital content and your right to cancel
eBooks are digital content supplied immediately after purchase. By completing your order and starting the download, you agree that delivery begins right away and, where the law allows, you acknowledge that you lose your statutory right to cancel once the download has started.
This does not affect any rights you have by law if the product is faulty or not as described.
When we will refund
We will provide a refund, or a replacement file if you prefer, in these situations: the eBook file is corrupted or cannot be opened and we cannot fix the problem; the eBook is materially different from its description; you were charged more than once for the same order; or you received the wrong eBook.
You may also request a refund if you have not downloaded the eBook, within 14 days of purchase.
How to request a refund
Email help@bytewisebooks.com with your order number, the email address used at checkout and a short description of the problem. Screenshots are helpful for technical issues.
We aim to reply within 3 business days. Approved refunds are returned to the original payment method, and your bank or payment provider may need some extra days to show the funds.
Access after a refund
When a refund is granted, your licence for that eBook ends and access to the download is removed. Please delete any copies of the file you have stored.